To make an order concerning your account, please follow the instruction below.

If you want to transform your account from individual to join or from joint to individual:

  1. please visit any PKO Bank Polski branch in Poland - Polish-speaking customers
  2. please visit Branch 6 in Warsaw - English-speaking customers

If you want to change personal and address details:

  1. download the form Change of details
  2. the form completed and signed pursuant to the signature specimen deposited at PKO Bank Polski SA should be sent to Branch 6 in Warsaw, or
  3. please visit:
    • any PKO Bank Polski branch in Poland - Polish-speaking customers
    • Branch 6 in Warsaw - English-speaking customers

NOTE:

  1. If the Customer details (for instance surname) has some specific spelling, e.g. German, French or Russian:
    1. PKO Bank Polski SA will process these details using the Latin alphabet characters,
    2. in order to determine the spelling of the surname ? the Customer should submit a STATEMENT CONCERNING THE SURNAME SPELLING
  2. PKO Bank Polski SA shall amend the personal and address details based on a document send by mail, provided that the signature specimen on the form is compliant with the signature specimen deposited at PKO Bank Polski SA or the identity and authenticity of the signature was certified by:
    • an authorized employee of PKO Bank Polski SA,
    • a Polish notary, or
    • a Polish diplomatic mission or consulate, or
    • a foreign correspondent bank of PKO Bank Polski SA,
    • a foreign notary, and the power of attorney document with the apostille clause, the certification of the foreign notary and the apositille clause are translated into Polish by a sworn translator of a given language in Poland.

If you want to grant a power of attorney to the account or revoke the power of attorney:

  1. download the form POWER OF ATTORNEY or REVOCATION OF POWER OF ATTORNEY
  2. the form completed and signed pursuant to the signature specimen deposited at PKO Bank Polski SA should be sent to Branch 6 in Warsaw, or
  3. please visit:
    • any PKO Bank Polski branch in Poland - Polish-speaking customers
    • Branch 6 in Warsaw - English-speaking customers

NOTE:

  1. The power of attorney may be granted or revoked by mail, provided that the identity and authenticity of the signature of the account holder was certified by:
    • an authorized employee of PKO Bank Polski SA,
    • a Polish notary, or
    • a Polish diplomatic mission or consulate, or
    • a foreign correspondent bank of PKO Bank Polski SA,
    • a foreign notary, and the power of attorney document with the apostille clause, the certification of the foreign notary and the apositille clause are translated into Polish by a sworn translator of a given language in Poland.
  2. PKO Bank Polski SA may refuse the acceptance of the power of attorney granted by mail, if it does not meet the conditions specified hereabove.
  3. The revocation of the power of attorney is effective for PKO Bank Polski SA from the moment of respective notification provided by the account holder.

If you want to submit or change or cancel and order in case of death, please visit:

  • any PKO Bank Polski branch in Poland - Polish-speaking customers
  • Branch 6 in Warsaw - English-speaking customers

If you want to close the account:

  1. download the form ACCOUNT AGREEMENT CANCELLATION BY ACCOUNT HOLDER
  2. the completed form should be sent to the address of Branch 6 in Warsaw
  3. The account will be closed upon expiry of the notice period

NOTE:

  • The notice period is 14 days from the date of delivery of the notice to PKO Bank Polski SA.
  • The account may be closed provided that an order for disposal of the account balance has been provided.
  • If there are funds accumulated on the account and the Account holder does not specify the manner of disposing the balance, the finds will remain at PKO Bank Polski SA and will be interest-free.

Please find below the contact detail to the Branch and the advisers dedicated to English-speaking customers:

Branch VI of PKO Bank Polski in Warsaw at Pulawska 15 Street, post code: 02-515.

Telephone: (0048) 22 521-61-03
e-mail: O6.warszawa@pkobp.pl

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