The Bank Capital Group is a leading financial institution in Central and Eastern Europe with its head office in Warsaw. PKO Bank Polski, the group's parent company, is a joint stock company listed on the Warsaw Stock Exchange since 2004. It is the largest commercial bank in Poland in terms of the value of assets and equity, the value of loans and deposits, the size of its distribution network, and the number of customers and employees. The bank is an universal deposit and credit bank serving individuals and legal entities. It provides financial services and customer care at branches, agencies, and using modern online and mobile banking systems. In 2022, it opened its first branch in Metaversum. The bank serves the largest number of retail customers, which makes it play a special role in educating customers by enabling them to take advantage of new products and new access channels to the financial services offered.

Through its subsidiaries, the Bank Capital Group offers, among other things, mortgage loans, provides specialized financial services in leasing, factoring, investment funds, pension funds and insurance, fleet management services, transfer agent, provision of technology solutions, real estate management, as well as banking activities and collection and financial services in Ukraine.

The bank earns income from interest, fees and commissions and other sources. It uses the income earned to finance its operating expenses. It distributes profits to shareholders to the extent permitted by financial supervisory institutions. In addition to financial returns, the Bank seeks to generate benefits for the economy, the environment and local communities. The sustainable dimension of the business in all areas is included in the new strategy for 2023-2025.

The management structure of PKO Bank Polski S.A. and its subsidiaries is based on standard, market-based management principles. The Bank's organisational structure is divided into 9 areas, which reflect the Bank's spheres of activity.

As at the end of 2022, the Bank was a member of 76 organisations, and during the year it joined the Polish Association of Capital Investors and the Family Firm Initiative Association. The Bank offers its services through a network of 967 branches and 349 agencies in the country and delivers its services to 11.6 million retail customers and 18,000 corporate customers. The Bank Group operates in the Republic of Poland and through its subsidiaries in Ukraine, Sweden and Ireland, as well as in the form of a branch in the Federal Republic of Germany, the Czech Republic and the Slovak Republic. It cooperates with business partners as a purchaser of goods and services and as a principal of agency and outsourcing services.


11,6 mln


18 k


1 316

 Customers of PKO Bank Polski in the retail segment Customers in the corporate and investment segment 

Branches and agencies of PKO Bank Polski at the end of 2022


The Group stands out in the Polish market for its strong financial performance, which ensures its stable and secure growth. At the end of 2022, the bank was the largest company listed on the WSE, with a value of PLN 38 billion at the end of the year. The results of the European stress tests confirm that PKO Bank Polski is one of the safest banks in Europe.


428 bln zł


38 mld zł



 PKO Bank Polski Group assets at the end of 2022 Bank's market value at the end of 2022 

Market share in loans at the end of 2022


The Group has the largest share of the Polish banking market for savings (20.0%) and loans (17.0%) and the market for investment funds for individuals (20.6%). PKO Bank Polski is the leader in terms of the number of current accounts and payment cards. At the end of 2022, the value of financing provided to customers in the group amounted to PLN 246.4 billion. Customer deposits reached a total of over PLN 339.6 billion at the end of 2022.

[GRI 2-28] The Bank is a member of numerous industry and regional organisations (e.g. the Association of Polish Banks, the CFA Institute) and a number of business organisations such as chambers of commerce and business associations (e.g. the Association of Stock Exchange Issuers, the Association of Entrepreneurs and Employers).

Read more about Corporate governance principles

The management structure of PKO Bank Polski and entities of the group is based on the standard market principles of management. The bank’s organizational structure is divided into 9 areas, which reflect the areas of its business operations: the Area of the President of the Management Board, the Strategic Client and Investment Banking Area, the Finance and Accounting Area, the Business and Enterprise Banking and Corporate Client Area, the Administration Area, the Retail Market and International Banking Area, the Operations Area, the Technology Area, the Risk Management Area. 




38 months



 Members of the Management Board of PKO Bank Polski

Average Board tenure
(as of 01.2023)


Shares owned by
the Board members

A new organizational unit was set up in the President of the Management Board Area in October 2022 – the Department of Sustainable Development ESG, coordinating activities ensuring sustainable and responsible development of the Bank and the Bank's Group in the field of ESG. This means that the environmental and social issues gained recognition in the management structure of the bank. 

More about the Management Board

Diversity management at the bank covers all employees, governing bodies and key managers. Diversity means that people are important irrespective of their gender, age, health, sexual orientation, religion, marital status or country of origin. Diversity initiatives have an impact on various aspects of the group's operations and their aim is to ensure respect for other people, their equal treatment and using each employee's potential. We aim to ensure, promote and popularize diversity at the bank and in the entire bank’s group. We take care that diversity as a value, but also as a practice, is present in our organizational culture, initiatives and measures taken, as well as in the relevant policies, regulations and processes in force at the bank.

Diversity initiatives are disclosed to the Supervisory Board and the Management Board on an annual basis.

PKO Bank Polski adopted a set of ESG metrics and integrated them with the non-financial objectives of the Bank's Capital Group for the following years. The fulfilment of objectives will be verified using reliable and fully measurable data. One of the adopted goals is to maintain a high percentage of women in key managerial positions. The bank has committed itself that in 2025 such percentage will not be lower than 35%. The ratio reached the level of 38% in 2021.

The bank's Code of Ethics and Employment regulations include provisions for prevention of discrimination due to gender, age, disability, religion or faith, sexual orientation, race, ethnic origin, nationality, political convictions, membership in unions or type of the employment contract. [GRI 405-1] Diversity management also pertains to the members of the Supervisory Board and the Management Board of PKO Bank Polski and the key managers. Management and supervisory personnel includes people of different gender, age and experience.

Diversity according to gender, age and experience


Material Risk Takers

Management BoardSupervisory Board
In total:
  age >60 years114
  age 51-60 years1931
  age 41-50 years4244
  age 30-40 years9-2
  in office >20 years50--
  in office 15-20 years12--
  in office 10-15 years3--
  in office 5-10 years-32
  in office <5 years659

The bank also introduced provisions that set the directions for selecting, appointing and planning for succession, including staff resources and assessing suitability of the Management Board members and persons having key functions at the bank. They are assessed in terms of their competence, knowledge and skills, adequacy of experience for the position and reputation defined as sufficiently unblemished opinion, honesty and ethical behaviour. As a result of these regulations, the Supervisory Board decides on the selection and assessment of the Management Board members, while the Management Board follows a similar procedure for the assessment of the Material Risk Takers (MRTs). The Supervisory Board further monitors the effectiveness of the adopted policy and makes changes as appropriate by taking into account the recommendations of the Committee for Nominations and Remunerations.

In 2021, the aforementioned policies were adjusted to the changes resulting from the new Good Practices for WSE Listed Companies (2021) by adding additional criteria supporting diversity in the composition of the Bank’s Management Board and Supervisory Board in terms of age and gender, and indicating the expected minimum participation of the less numerous gender in these bodies (30%).

The main document governing ethics at PKO Bank Polski is the Code of Ethics. As well as supporting the organizational culture at the bank, it promotes and seeks to implement the bank's values such as reliability, customer satisfaction, entrepreneurship and continuous improvement. These values should be followed by all employees of the bank, regardless of their position or function. Apart from the Code of Ethics, we also apply the Code of Banking Ethics (Principles of good banking practice) by the Association of Polish Banks.

In practical terms, the code is a tool supporting the popularization and implementation of ethical values at the bank. Its provisions are binding on the employees and all persons who perform business activities for or on behalf of the bank or act as intermediaries in the bank’s operations. According to the bank’s Employment Regulations, every employee of the bank is obliged to observe the Code of Ethics. Initiatives are organized to promote the Code of Ethics and the bank’s values.

In addition, training in ethics and the Bank’s values was prepared for all employees.

The bank's Code of Ethics covers four areas: the bank's relations with customers, the relations between the bank's employees, the bank's approach to cooperation with its business partners, and its activities outside main business operations. The bank's Code of Ethics and its Employment Regulations contain provisions regarding prevention of discrimination due to gender, age, disability, religion or faith, sexual orientation, race, ethnic origin, nationality, political convictions, membership in unions or type of the employment contract.

In addition to the above, the bank’s Code of Ethics and its Employment Regulations address such issues as not using any confidential information for private purposes, taking no actions that could be in conflict with one's employment duties, prohibiting lobbying activities and preventing corrupt practices. A dedicated module on ethics makes part of every induction training for all new employees. In order to counteract breaches of the principles of ethics, the bank applies a number of separate internal regulations for counteracting mobbing and discrimination, and handling complaints for violation of employee rights. The bank also investigates each case for non-compliance and violations related to the conflicts of interest. Employees may report such instances to a specially-designated e-mail address. Their doubts in relation to ethics are resolved on an ongoing basis.

In addition, an amendment to the Code of Ethics was approved by both the Bank's Management Board and Supervisory Board in 2022. In particular, the new regulations stipulated:

a) that behaviours inconsistent with the ethical attitudes indicated in the "Code of Ethics of PKO Bank Polski S.A." are unacceptable,
b) the process of verification and assessment of compliance with the principles of ethics in the Bank.

In order to standardise solutions, the bank provided the Group entities with the PKO Bank Polski Group's Code of Ethics, which is an implementation of the bank's Code of Ethics. Group entities implemented the Company Code of Ethics on the basis of the template sent by the bank, which means that uniform principles are applied throughout the Bank's Capital Group.

[GRI 2-16] In the employee area, there are mechanisms to promote and monitor compliance with the Bank's ethical principles, including mechanisms to monitor situations that violate these principles, in particular those that may involve the negative impact of the organisation on its stakeholders as well as the manner of conduct in business relations and with the social environment based, inter alia, on the complaint procedures introduced by internal regulations, the Code of Ethics and reporting obligations to the Management Board and the Supervisory Board.

In 2022, no significant concerns related to the negative impact of the organisation on its stakeholders, including with regard to business relations, were identified in the employee area and therefore not reported to the Bank's Management and Supervisory Boards.

As part of the operation of the anonymous whistleblowing system, no information was received by the Bank's Management Board or Supervisory Board indicating irregularities resulting in a critical impact of the organisation on its stakeholders.