Protection of users’ privacy is of primary importance for PKO Bank Polski S.A.

The Bank exercises any efforts to protect the data of its’ customers.

Use and collection of information about Internet users of the Bank’s websites is limited to the necessary minimum, required for the provision of top-level services by the Bank.

Below, please find information pertaining to collection of data and the principles of processing and using such data. Use and collection of information about Internet users of websites is limited to the necessary minimum, required for the provision of top-level services by the Bank.

What is the purpose of data processing?

- to enable verification of clients’ identity and to send them personalised marketing messages;

- to adjust specific products and services to the client’s needs;

- to improve products and services offered by the Bank;

- to prevent fraud, to counteract money laundering and terrorism financing;

- to ensure safety of financial services provided by the Bank.

In the case of direct marketing, we can send our clients offers of products and services offered by the Bank adjusted to their needs and interests in a mode for which the client previously agreed. The client may always resign from receiving personalised offers and trade information and profiling.

 Which data are collected?

The Bank collects personal data of users of the Bank's website who may be the current or potential clients. The collected data refer to the activity of users. 

Personal data include information which PKO Bank Polski S.A. may use to identify a client. The Bank does not collect data pertaining to the identity of a person, political or religious beliefs, data about health or ethnic origin.

Links to websites other than

The Bank is not liable for principles of privacy protection applied by owners of other websites than, the links to which are posted on the Bank's website. The users are asked to read the content of declarations on privacy protection presented on partner websites.

The list of advertising agencies and other entities involved in analytics of websites with which the Bank cooperates are located on the Bank's website at the following address:


The websites of PKO Bank Polski S.A. use cookies. Detailed information is presented in the Cookies Policy.


Some websites make use of Floodlight technology, which creates collective statistics about the use of a website. Floodlight may recognize certain information on the user’s computer, such as the number of cookies, time and date of the website visit and description of the website where Floodlight was implemented.

Advertising agencies and other entities involved in website analysis

During visits on website, cookies or Floodlight files are saved on the end device of the user which were commissioned by the Bank from advertising agencies and other entities handling website analytics. This allows the Bank to collect statistics as part of websites or measure the user’s reaction to the Bank's advertisements and presentation of the Bank’s advertisements in line with the user’s preferences.

Changes in privacy policy of the Bank’s websites

Changes in the privacy policy of websites may result from development of technology, changes in commonly applicable legal provisions, including within the area of personal data protection, and development of websites.

We will inform you about such changes on the Bank’s websites (



Only regularly updated software and the manufacturer’s support for the operating system offers greater safety. Therefore, PKO Bank Polski recommends that its users of Internet banking use operating systems covered by full technical support by their manufacturers and update the system software to new versions of Windows or change for another system which can be regularly updated. More information is available on the website of Microsoft, the manufacturer of Windows XP.


Data Controller

The personal data controller is Powszechna Kasa Oszczędności Bank Polski S.A. with its registered office in Warsaw, address: ul. Puławska 15, 02-515 Warsaw, entered in the District Court for the Capital City of Warsaw  in Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under entry No. KRS 0000026438, VAT Reg. No. (NIP): 525-000-77-38, State Statistical No. (REGON): 016298263; share capital (paid-up) PLN 1,250,000,000, hot line: +48 800 302 302.

Data Protection Officer

A Data Protection Officer was appointed in PKO Bank Polski S.A., address: Data Protection Officer, address, ul. Puławska 15, 02-515 Warsaw, e-mail address: Data pertaining to the Data Protection Officer are available on the Bank's website in the “GDRP” tab (

Detailed information pertaining to the processing of personal data by PKO Bank Polski S.A. is available on the Bank’s website in the “GDRP” tab (