Information websites of PKO Bank Polski S.A., further referred to as the Bank, i.e. websites in *,, domains, further referred to as “Information websites” use cookies.

Protection of privacy of users of Information websites is very important for the Bank. Below we present information concerning data collected and principles of its processing and use. The use and collection of information about users of Information websites is limited to the minimum required by the Bank to provide top quality services.

In this section you will find information about: tools used by the Bank to ensure convenience of the use of Information websites (cookies, system logs) and about data collected by advertising agencies.

The Bank protects users’ data, therefore before opening each information website, the browser informs what data is collected and on which websites.

We process data to:

  • match the presented content to the interests of users,
  • ensure the security of services provided by the Bank,
  • present information on products and services offered by the Bank, tailored to the needs and interests of users,
  • make measurements that allow us to improve products and services offered by the Bank.

What data do we collect?

The Bank makes every effort to make Information websites easy to use. In order to increase website performance, the technology of anonymous cookies is used and statistical data about phrases which are most often searched for using the browser is collected, thanks to which the website navigation is updated on an ongoing basis so that searching for the content is convenient and intuitive


Cookies are small text files coming from the website remembered by the user's browser.

Sending cookies to the browser cannot in any way violate users’ privacy. Information contained in cookies can be used for the needs of the website from which they were sent. Disabling cookies in the browser used by the user may result in difficulties or inactivation of some features of the website.

Using the cookies technology, only anonymous data about users is collected to enhance comfort of using Information websites and the transaction website -, to increase safety of the transaction website -, and to minimize nuisance of ads. Financial data, identification data or data allowing identification of users of the websites is not subject to collection or use.

Cookies are used on information websites; they are saved on the drive of the end user’s devices to facilitate navigation and to adjust the website to the user’s preferences.

Blocking cookies on the end device or their removal is possible through relevant settings in the browser. If a mobile device has iOS, to use the full version of information websites it is required to enable cookies.

On Information websites, two types of anonymous cookies are used, only to be used by the websites.

Browsers differentiate the following cookies:

  • session cookies, temporary – not saved on the drive, necessary to maintain the context of the user’s session; they are very often used by various websites due to the specificity of the HTTP protocol, transmitting websites,
  • permanent cookies deleted after the browser is closed; they can be used by the website in the future; they include:
      • cookies within a given domain (first party) – the website configures cookies only for its own needs,
      • cookies within an external domain (third party) - the website sends cookies to be used in other website.

System logs

System logs i.e. register of events – a record of information about events and activities related to the website created in chronological order. They contain data such as IP address, from which a given subpage was visited, its address and connection time. System logs are used by the Bank only for statistical purposes and they are not used to identify individual users of the website. Their analysis allows the content of the website to be adjusted to the interests of users. Such information is not connected with personal data of the Bank’s customers.

References to other websites

The Bank is not responsible for the privacy protection principles applied by owners of websites, links to which are available on Information websites. Users are requested to read the content of declarations about privacy protection on partner websites.


Some websites use the Floodlight technology, which is used to create collective statistics about the use of the website. Floodlight is an electronic “one-pixel” (1x1) or transparent image.

Floodlight can recognize some information on users' computers such as cookies numbers, time and date of visiting the website and description of the website where Floodlight is placed.

Advertising agencies

Visiting Information websites, cookies or Floodlight of advertising agencies operating upon commission of the Bank and entities involved in website analysis are also saved on users’ computers. This allows recognition of users of Information website upon their next visits, collection of statistics within Information websites or measurement of users’ reactions to a given ad. It is only anonymous statistical data and it is not related to personal data of users or databases of the Bank’s customers.

Changes in the privacy policy of the Bank's Information websites.

Changes in the privacy policy of Information websites can be affected by the development of internet technology, changes in commonly applicable provisions of the law, including in terms of personal data protection and the development of Information websites. We will notify you about all changes on Information websites of the Bank (

The end of Microsoft support for Windows XP – ensure safe use of your online account

In compliance with the information available on the websites of Microsoft, after the cessation of the provision of technical assistance on April 8, 2014, Windows XP will continue to operate, but computers may be more exposed to malicious software and cybercriminal attacks - .

Despite the application of the latest versions of anti-virus software and firewall, computers with Windows XP can be significantly susceptible to such attacks. These attacks can result in theft of access data (logins and passwords) to transaction websites or e.g. taking over control of computers.

Note: only continuously updated software and manufacturer's support for the operating system give increased security. Therefore, the Bank recommends that users of online banking use operating systems covered by full technical support by their manufacturers and update system software for newer versions of Windows or replace it with another system that can be systematically updated. For more information, visit the website of the manufacturer of Windows XP – Microsoft.

Enabling/removing/blocking cookies

Internet information services of the Bank use cookie files in accordance with the browser settings made individually by the user in the device used. In many browsers, cookies are enabled by default. Using the Bank's Internet information services without changing the settings in the browser for cookies means confirmation of reading the above information and acceptance of cookies. If the User of Internet information services does not accept cookies, he/she may change the settings or disable cookies at any time in his/her browser but this may cause incorrect functioning of the services.

The use of Information websites with cookies enabled in the browser means that cookies are saved in the memory of the user’s device.

More information about cookies can be found in the section “Help” in the menu of the user’s browser or on the following websites.

Users who, having read the information available on information websites, do not wish to keep cookies in their browsers, should delete them from their browsers after completing the visit on the Information website.


Administrator of personal data

Data administrator

The administrator of personal data is Powszechna Kasa Oszczędności Bank Polski Spółka Akcyjna with its registered office in Warsaw, ul. Puławska 15, 02-515, registered in the District Court for the capital city of Warsaw in Warsaw, XIII Economic Division of the National Court Register under the KRS number 0000026438, NIP (Tax Identification Number): 525-000-77-38, REGON (Polish Business Registry Number): 016298263, share capital (paid capital) in the amount of 1,250,000,000 PLN, helpline: 800 302 302, further referred to as the Bank.

Data Protection Inspector

The Bank appointed a Data Protection Inspector, address: Data Protection Inspector, ul. Puławska 15, 02-515 Warsaw, e-mail address: Data concerning the Data Protection Inspector is available on the website of the Bank in the tab “RODO”.

Disclosure of the customer’s data

The Bank does not disclose data related to cookies to any external entities.

The Bank does not connect customers’ personal data or information about transactions in with cookies of external entities. Such data is not disclosed to external entities.

Storage of personal data

Personal data is stored in the browser until it is deleted by the user.