Transfers are processed as usual: in compliance with the ELIXIR sessions or instantaneously, if you commission an express transfer
• Find out when the transfer is going to be processed
• How to commission a transfer in iPKO? (video↗)
• How to commission a transfer in IKO?
Is your on-line access blocked?
How to unblock iPKO? [PL]
How to unblock the IKO app?
Pay safely and conveniently without cash: traditionally with the card or in a contactless mode up to PLN 100.00 without entering your PIN1. If you do not have a card to your account, order it on-line:
Order a card to your account in iPKO
It is worthwhile paying in a contactless mode with your telephone or a smart watch. Transactions with the IKO app and Apple Pay can be confirmed without touching the terminal keys.
Order products on-line
You can pay with your card, BLIK or on-line transfer.
How to pay on-line?
Watch out for fraudsters! Especially now, fraudsters can send false SMS notifications or e-mails, threaten you with blocking the funds and demand that you click the provided links. Report all such cases to us, do not click the links and do not share your confidential data to log in on the website with anyone.
Due to the epidemic, we have introduced special servicing principles in our branches. Thanks to it, our clients and employees are safe; therefore, we request you to adhere to them.
There are limits with respect to the number of clients who can enter a branch; clients and employees should adhere to the regulations that refer to face covering and hand disinfecting.
Our consultants are also available on-line. Do you have any questions or do you want to complete an application, e.g. for a cash loan with our assistance? Order a video-call with a consultant. You just need your computer or telephone with an Internet browser. Our consultants are available on-line on business days from 9.00 a.m. to 5.00 p.m.
You can call us 24 hours a day. You can also send a message to the consultant after logging in on the iPKO website.
Instead of visiting a branch, you can deposit/ withdraw cash from a bank machine or simply make cashless purchases with your card, telephone or a smart watch.
We take care of your safety: if you are signing a bank account agreement in PKO Bank Polski in the presence of a courier, please read our guidelines.
If these conditions have not been fulfilled, both you and the courier can refuse to continue delivery of the package.
How to get prepared for a courier's visit?
Are you on quarantine?
You have to notify the courier about it and arrange another date for the meeting.
At the present moment, replacement and exchange of banknotes and coins is not offered in our branches.
Western Union may be used:
Now at new lower prices from PLN 9.90 for an order to all countries around the world.
Order from amount in PLN
Order up to amount in PLN
Fee in PLN
Manage your bank-related documents online via iPKO or IKO without leaving your house. This includes changes to your loan, documentation requests or your personal details. [PL]
You can handle the majority of official matters via the Internet, without leaving your home, on the iPKO website or in the IKO mobile app. This also refers to credit instructions, certificates, changes in personal data
How to change data on-line?Which instructions/ documents can I handle on-line and how?
On 19 May 2020, the work on “Banks’ Standpoint on Unified Principles of Offering Aid Tools for Banking Sector Clients” was ended.
1. Go to your card and choose Card Details and Management.
2. In the Limits section, choose Change Limits (on the right hand-side).
1. Go to card details (Menu → My Bank → Cards → Your Card).
2. In the context menu (icon with three dots in the upper right-hand corner), choose Limits → Change limits.
You can also help! Join forces with to PKO Bank Polski Foundation in fighting COVID-19. You can support the action with a transfer or use the “Help with us” function in the mobile IKO app.
1 Payment terminals in stores and service and trade points are gradually updated. Due to security reasons, we can still ask you to confirm contactless payments with your PIN from time to time, also for amounts below PLN 100.00.